
"Tailored Guidance, Specialized Training, and Corporate Education*Online *Public Sessions * In-house Workshops"
Service Excellence
Master the Art of Exceptional Customer Service
In today’s competitive marketplace, service isn’t just a department — it’s the frontline of your brand. One poor experience can cost you a customer forever. But one outstanding interaction? That creates loyalty for life.
Many customer-facing employees lack the structured skills to:
This leads to miscommunication, lost customers, and negative reviews.
What’s the cost of mediocre service in your business?
❌ Staff who sound unsure or uninformed
❌ Customers feeling ignored or dismissed
❌ Escalations that damage your brand’s reputation
❌ Missed upsell opportunities due to poor service touchpoints
Service Excellence Training equips your team with the complete toolkit to deliver service that’s efficient, consistent, and memorable.
🔹 Understand and exceed customer expectations
🔹 Communicate with empathy, clarity, and professionalism
🔹 Resolve complaints while keeping customers satisfied
🔹 Collaborate within teams to streamline service delivery
Participants will be able to:
Starting from R1,450 per delegate
Group discounts & in-house rates available
✔️ Soft Skills Coaching Checklist
✔️ Complaint Handling Script Template
✔️ Team Roleplay Scenarios PDF
✔️ WhatsApp Support for 7 Days Post Training
👉 Train your team to serve, sell, and solve — like professionals.
📞 Book now at www.sirrahtr.co.za or WhatsApp +27 11 766 5051
📩 Prefer email? Reach us at info@sirrahtr.co.za
Who We Are:
Established in September 2012, Sirrah Recruitment Agency, trading as SIRRAH, is a versatile entity providing an extensive array of services. From Skills Training, HR Staffing Solutions, ISO Consulting, Project Management Services, to Contact Center Training, and Recruitment and Staffing Solutions, we offer innovative and flexible solutions with a client-oriented approach.
What We Do:
Our mission is to empower clients in improving their quality, environmental, and health and safety processes, along with overall organizational functioning. Our team of Project Managers specializes in IT, Manufacturing, Mining Industries, and Contact Center Training, bringing a multi-disciplinary approach to every project.
Why We Do It:
We are committed to contributing to individual skills development, organizational growth, and successful recruitment and staffing solutions. Our passion lies in delivering quality project management expertise, sharing this commitment with individuals and organizations alike.
How We Do It:
Through strategic partnerships, alliances, comprehensive evaluations, research, organizational development, people management services, and innovative quality solutions, we strengthen and enhance the insight, skills, and abilities of our clients.
For Whom We Do It:
Our diverse clientele spans the public sector at national, provincial, and local government levels, the private sector, and State-Owned enterprises or Agencies. Tailoring our services to meet unique needs, we ensure impactful and sustainable results in skills development, organizational functioning, and recruitment and staffing solutions.